Five-star success for Mac Tools

Posted: 01/06/2016 08:51:02

In the world of franchising there is one universally recognised mark of satisfaction – the Smith and Henderson 5 Star Franchisee Satisfaction award. Only a select few franchise operations ever meet the standards needed to gain this recognition and Mac Tools is proud to be one of them.

In order to be awarded the 5 Star Franchisee Satisfaction accolade, Mac Tools allowed Smith and Henderson to survey each and every one of its franchisees who all provided open and honest feedback on how supportive the business is of them, how good the working relationship is and whether the franchise is meeting their expectations. All of the answers to the survey are anonymous so the respondents can be as honest as they like.

Naturally, given that Mac Tools prides itself on its mission statement of ‘Great To Work With’, it should come as no surprise that its franchise holders rated it so highly. After all, Mac Tools is a business that continually strives to please franchisees and that effort has now been officially recognised.

Commenting on the importance of the 5 Star Franchisee Satisfaction award, Liam Kettlewell, Commercial Director for Mac Tools UK, said, “We know our success is built upon the success of our franchisees so it’s important we do all we can to support them. It’s great to receive such valuable feedback on the business as well as how we interact with our franchisees. To know that we have made such a positive impact on their working lives makes us all very proud indeed.

“Winning the award not only celebrates the continued growth and success of the Mac Tools brand but, more importantly, the happiness of the franchisees themselves.”

If you are ready to take the driver’s seat with Mac Tools and join this thriving network of franchisees, please click here for more information.

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