A day in the life of a Mac Man

Posted: 08/07/2015 11:14:49

After spending several years working for one of the top car manufacturers in the world, Andy Brookes decided it was time in May 2014 to take his career in a different direction and take to the road with Mac Tools. With a wealth of automotive knowledge behind him and the determination and drive to make a success of life as his own boss, Andy has built up a strong reputation in his local area with amongst customers and is thoroughly enjoying his life as a Mac Tools franchisee. Andy describes his typical day.


6:30am
I begin each day at around 6:30am, being woken by my lovely wife with a cup of tea before getting showered and having a bowl of cereal ready for the day ahead. My main priority is then to turn on the computer, look through the customers I am due to visit on my daily round and look over their wants and needs. I try to make a note of conversations we have had in previous weeks so I can go prepared with products that might suit their needs each time I visit.
 
7:30am
It’s then time to head to the van and check that my ‘mobile-shop’ is looking clean, tidy and presentable, and by around 8:00am I’m on the road. Traffic is often at a stand-still at this time around my area, so I make the most of the journey by making some much needed phone calls to the Mac Tools customer service team, customers, or even other franchisees to have a catch-up with them and share some ideas.
 
9:00am
By this time I will have arrived at the first garage ready to see my customers. I head in with my ‘Mac Bag’ in hand, containing a selection of products that may be of interest based on my customers needs, as well as a few lower value items that are likely to be more of an impulse purchase. We call this ‘Tote and Promote’, as my customers always prefer to have a tool in their hand before buying – so I give them what they want!
From now until lunch time, I go from garage to garage (around 4/5 per hour) to visit as many customers as possible.

 
12:00pm
Lunch time. I usually pull up in a nearby car park or road side while I have my lunch which my wife lovingly prepared for me in the morning. This is the ideal time for me to have a short break, catch up on any emails that I may have received during my morning visits, and make a few more phone calls if needed.
 
12:30pm
After a quick break, I head back on my route and continue where I left off in the morning. Again, I will aim to stop at 4/5 locations per hour, each of which could have anywhere between 2 and 8 customers working there. The key for me is to give the best level of service I can, whilst still ensuring I get through as many customers as possible.
 
5:00pm
I will make my last customer visit at around 5:00pm, and then head home and sort out any stock deliveries that might have arrived during the day. I’ll check these into the system, have some dinner, and then make a few stock adjustments on the van ready for the next day.
 
7:00pm
My final task each day is to cash-up from the daily sales and run my end-of-day report. I then print off any invoices that require attention and transmit my daily figures to Mac Tools’ head office.
 
8:00pm
It’s time to shut the computer, put my feet up, and relax ready to do it all again tomorrow!

If you think life as a Mac Tools franchisee could be for you, just click here for more information on taking the next step.


 
comments powered by Disqus