Mac Tools wins 'Continuous Improvement' award

Posted: 15/02/2016 15:51:44

‘Great To Work With’ is how Mac Tools describes itself and this is no idle boast as, for the second year running, the company has won the prestigious Continuous Improvement award at the annual Smith & Henderson Best Franchise Awards.
The award was presented after Smith & Henderson asked franchisees from multiple businesses to anonymously score their franchisor on everything from training and support to shared goals and how it has compared with their expectations.
A key factor in Mac Tools’ ongoing and continued success at the Franchise Awards is the company’s continued efforts to improve its franchise operation based on the feedback it receives from the franchise holders themselves. 
It is also that feedback from franchisees that makes the Smith & Henderson 2015 Best Franchise Awards, sponsored by the Royal Bank of Scotland, unique because the awards are based on feedback from thousands of franchisees that have completed the Franchise Satisfaction Benchmark.
“Because of the unique way our awards work, based on testimonial from their own franchisees, Mac Tools should be congratulated for its obvious ongoing success,” said Steven Frost, Director of Smith & Henderson.
David Williams, Director, Business Development, Franchise at Royal Bank of Scotland, the corporate sponsor of the awards said, “The standard of entries has once again been very high and demonstrates the strength of the franchise industry and its contribution to the growth of the economy. We are delighted to have been able to sponsor the awards for a second year. Mac Tools, like all of the winners, are very deserving of their award and continued success.”
Upon receiving the award on behalf of the company, Liam Kettlewell, Sales Director for Mac Tools said, “We were extremely happy to have been recognised once again in 2015 for our efforts at the Best Franchise Awards, it highlights the thinking behind our mission statement – Great To Work With – and just how successful we have been at following through on that commitment. The whole team puts a lot of time and effort into ensuring Mac Tools fully supports its franchisees in every way and it is continuing to pay dividends, not just with awards success but also with the level of interest prospective franchisees have in the brand.” He concluded saying, “Winning the award for the second year running not only shows the continued growth and success of the Mac Tools brand but more importantly the happiness of franchisees themselves.”

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